Terms of Service

By creating a Hearrd account or embedding the Hearrd widget, you agree to these Terms of Service ("Terms"). If you are agreeing on behalf of a company, you represent that you have authority to bind that company to these Terms.

These Terms form a binding agreement between you and Hearrd ("we", "us", "our"). Please read them carefully.

Hearrd provides a voice feedback widget that businesses embed into their web products, along with a dashboard to view and manage the collected feedback. The service includes:

You must provide accurate information when creating your account. You are responsible for maintaining the security of your account credentials. You must notify us immediately if you suspect unauthorised access to your account.

You may not share your account or API keys with third parties outside your organisation. Each API key is tied to a specific project and must only be used for that project.

You may use Hearrd only for lawful purposes. You must not:

You are responsible for ensuring that your use of Hearrd complies with applicable laws in your jurisdiction, including data protection laws such as GDPR and CCPA.

As a Hearrd customer, you are responsible for:

Hearrd"s built-in consent notice is provided as a convenience. You remain responsible for your own compliance obligations.

Hearrd offers a free tier and paid subscription plans.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.

We reserve the right to change our pricing with 30 days notice. Price changes will not affect existing subscriptions until the next renewal period.

If your payment fails, we will attempt to contact you. If payment remains outstanding after 14 days, your account may be downgraded to the Free plan.

You retain ownership of all feedback data collected through your Hearrd projects. We process this data on your behalf as a data processor.

We retain the right to use anonymised, aggregated data to improve the service, such as improving transcription accuracy or feedback categorisation. This data cannot be used to identify individual users or customers.

Upon account deletion, we will delete all your project data, feedback responses, and audio recordings within 30 days.

We aim to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, which we will try to schedule during low-traffic periods with advance notice where possible.

We are not liable for any losses resulting from service downtime, data loss, or delays in processing.

To the maximum extent permitted by law, Hearrd"s total liability for any claim arising from these Terms or the service is limited to the amount you paid us in the 3 months preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, or loss of business, even if we have been advised of the possibility of such damages.

You may close your account at any time from your account settings. We may suspend or terminate your account if you violate these Terms, with or without notice depending on the severity of the violation.

Upon termination, your right to use the service ends immediately. We will delete your data in accordance with our data retention policy.

We may update these Terms from time to time. We will notify you by email at least 14 days before any material changes take effect. Your continued use of the service after that date constitutes acceptance of the new Terms.